If you receive defective or damaged products, or if the products you receive are not what you ordered, The St. John Fisher Catholic Bookstore will replace them, and will reimburse you for all shipping costs, including the cost of returning the products to us.

Note: We will not replace damaged videos, CDs and/or tapes that have been opened.

If you are shipping a product back to us for a refund or store credit, you must use either UPS or FedEx as the carrier, and be issued a tracking number. If you fail to do this, and the products are damaged or lost during shipment, your refund may be delayed or denied.

Before returning a product, please send us an email at sjff@stjohnfisherforum.org. In the email, include your Order ID and the reason for your return.

If possible, place the products you're returning into their original box, using the original packaging material. Or, use a box and packaging material that protects the products from damage. Include your order number and the reason for your return. Use the following shipping address on your return package:

Please be sure to read our Terms and Conditions of Sale for other important information concerning your purchases at The St. John Fisher Catholic Bookstore website.